Returns, Refunds, & Shipping Policy

Thank you for your purchase from Family Faith Builders! Please read this policy carefully.

Returns & Refunds Policy

Because we only sell digital items, we do NOT offer returns. We will issue a refund only for the following:
Refunds will only be issued if there is a technical problem with the file or if you purchased duplicates of an item. After 30 days of your purchase, we cannot offer you a refund for reasons stated above.
All other sales unless otherwise noted are final.
If you are approved for a refund because of one of the two exceptions listed above, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.
If you have any issues with your download, please email: vanessa@familyfaithbuilders.org

All of our items are digital products. You will NOT receive any products in the mail from Family Faith Builders, LLC. All items purchased will receive a download link via email. If you do not receive an email, please contact vanessa@familyfaithbuilders.org

If you have any questions about our Refunds & Returns policy, please contact us by email.

Additional answers to questions can be found on our FAQ page.